Politique de remboursement

Last updated: October 11, 2026

30-day return window

You may request a return within 30 calendar days of the delivery date. To start a return, email info@canvasra.com with your order number and the reason for the return. Please contact us for approval and return instructions before sending anything back.

Return eligibility

Standard made-to-order artwork is eligible for return if it is unused and in the condition you received it, with the original protective packaging. Items must be returned using the packaging and protection we recommend so the artwork is not damaged in transit.

Who pays return shipping

For change-of-mind returns, you are responsible for the cost of return shipping. Return shipping is at our expense when the artwork arrived damaged, defective, or is not the item you ordered.

Send returns to: Rm D07, Kai Tak Fty Building, No. 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong — the same address as our business address.

Refunds

Once we receive and inspect the returned artwork, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days after we receive the return. Your bank or card issuer may take additional time to post the credit. Original shipping charges are not refunded for change-of-mind returns.

Excluded items

The following cannot be returned: personalized or made-to-your-specification artwork; custom colours and non-standard sizes; gift cards; and items marked final sale. Nothing in this policy limits any rights you have under applicable consumer law.

Order cancellations and changes

Standard orders can be cancelled before shipment, including during the photo-review stage. To request an order change or cancellation, email info@canvasra.com before the artwork is handed to the carrier.

For custom colours or non-standard sizes, cancellation before shipment incurs a US$100 materials fee, subject to applicable consumer law. This fee does not apply to standard artwork purchased in our listed size and frame options.

Once the artwork has been handed to the carrier, the order cannot be directly cancelled or intercepted. After delivery, any return request is handled under the eligibility rules, 30-day deadline and custom-item exclusions above.

Damaged, defective or incorrect items

If your artwork arrives damaged, defective, or is not what you ordered, keep all packaging and email photos to info@canvasra.com within 30 days of delivery. We will arrange a replacement or refund, and we cover return shipping in these cases.

Consumer law

This policy does not exclude or limit any mandatory rights you have under the consumer law that applies to you.