Politique d’expédition

Last updated: October 24, 2026

Where we ship from

Canvasra artworks are hand-painted to order at our studio in Xiamen, Fujian Province, China, and dispatched from there. We currently deliver to the United States, Canada, Australia, the United Kingdom and our supported European destinations.

Our European destinations are Austria, Belgium, Finland, France, Germany, Ireland, Italy, the Netherlands, Portugal, Spain, Andorra, Croatia, Estonia, Greece, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, San Marino, Slovakia, Slovenia, Vatican City and Cyprus.

Shipping cost

Shipping is complimentary and insured on all orders within our delivery regions. Import duties and taxes for normal delivery are included in the price you pay, so you will not be asked to pay additional customs charges on delivery for standard orders.

We ship with DHL Express or FedEx. The carrier and service level may vary with destination and artwork size.

Estimated delivery time

Every painting is made to order. Please allow 7–10 business days for production and framing, plus 7–10 business days for delivery once your artwork is dispatched. This is an estimate, not a guarantee; larger sizes, framing and remote destinations can take longer. Photo review and requested revisions may extend production time.

Typical total lead time is 14–20 business days (about 3–4 weeks). Business days are Monday–Friday; public holidays, photo review and requested revisions may extend these estimates.

Artwork photos and pre-shipment review

Before shipping, we email photos of your finished painting to the address provided at checkout. You may request revisions, and we will continue refining the painting based on your feedback until you are satisfied.

We ship after your approval, or under the no-response process below. The review period is 3 days (72 hours) from the first email containing your finished-painting photos. We send 3 emails in total during this period: the initial photo email and 2 reminders. If all 3 emails remain unanswered at the end of this period, we will ship your artwork as ordered.

A reply stops the no-response dispatch process for that review. If you request changes, we continue revisions rather than shipping while those changes are pending. We send updated photos after the revisions; the same review process then applies to the updated painting.

Order processing and tracking

Production begins after your order is placed. Finished-painting photo review takes place before dispatch. You will receive a tracking number by email as soon as your parcel is handed to the carrier.

Address changes

Review your delivery address carefully at checkout. To request an address change before shipment, email info@canvasra.com as soon as possible. We will do our best to accommodate changes before the parcel is handed to the carrier. Once dispatched, we cannot guarantee address changes or interception.

If a parcel is returned to us or requires re-delivery because the address provided at checkout was incorrect or incomplete, additional shipping costs may apply.

Delivery issues

If your parcel arrives damaged or does not arrive, email info@canvasra.com within 30 days of the expected delivery date with your order number and photos of the packaging and artwork. We will arrange a replacement or a resolution under our Return & Refund Policy.